Cancellation, Refund & Delivery Policy
At Huewise, we strive for complete transparency regarding our digital goods delivery, subscription cancellations, and refund workflows. This policy outlines how payments, access, and returns are handled.
Instant Digital Delivery
Access to Style DNA and Item Checker is provisioned within 5 seconds of payment.
7-Day Plus Guarantee
Full refund on Plus plans within 7 days if you experience technical issues or dissatisfaction.
5–7 Days Credit SLA
Approved refunds credit back directly to your original UPI, card, or netbanking source.
1. Digital Service Delivery Policy
Huewise sells digital software services and AI fashion analytics. No physical goods or packages are shipped.
- Delivery Timeline: Instantaneous electronic activation upon successful Razorpay authorization.
- Confirmation: Immediate in-app unlock + email invoice sent to your registered email address.
2. Subscription Cancellation
You can cancel recurring Plus subscriptions at any time with zero cancellation penalty:
- Cancel directly from your Account Settings or by emailing support@huewise.in.
- Upon cancellation, you will retain active Plus benefits until the conclusion of your current prepaid billing cycle, after which no further charges will be levied.
3. Refund Eligibility Terms
| Plan Type | Price (INR) | Refund Policy |
|---|---|---|
| 48-Hour Event Pass | ₹99 | Non-refundable once activated and used; 100% refundable if system downtime prevented item checks during the 48h window. |
| Plus Monthly | ₹299/mo | Eligible for 100% refund within 7 days of purchase if fewer than 5 item checks were performed. |
| Plus Annual | ₹2,499/yr | Eligible for full refund within 14 days of purchase or pro-rated refund for remaining unused months. |
4. Refund Request Process & Bank Credit SLA
To request a refund:
- Send an email to support@huewise.in with your registered email and Razorpay Payment ID.
- Our support desk will review and approve eligible requests within 24 to 48 hours.
- Once initiated, Razorpay will credit the funds back to your original source (UPI / Debit / Credit / Netbanking) within 5 to 7 business days as per standard banking procedures.
Need Help With a Payment?
Our billing desk is available Monday to Saturday (9:00 AM – 7:00 PM IST). Email us at support@huewise.in for immediate assistance.